Gulf Air Jobs and Recruitment 2022 | Bahrain & Saudi Arabia

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Gulf Air Jobs and Careers Recruitment 2022. Let’s explore here the latest Gulf Air Job Vacancies. Here we are sharing with you the latest Gulf Air Careers in Bahrain. Apply for Gulf Air jobs from the below list which we have updated on our website.

Gulf Air Founded in 1950, Gulf Air is the proud national carrier of the Kingdom of Bahrain. As a pioneering airline in the Middle East region with over sixty years of experience and expertise in flying people across continents, Gulf Air is today one of the most powerful brands to reckon with in the global aviation industry.

Gulf Air Careers Bahrain 2022

The airline currently operates as one of the largest network within the Middle East while providing seamless onward connections to international destinations. Gulf Air recognises that people are its greatest resource and encourages talented people by creating long-term career opportunities. You are welcome to find the most suitable job for you in our list of current open vacancies.

Gulf Air Job Details

• Company/Organization: Gulf Air
• Job Location: Bahrain
• Nationality: Any
• Qualification: Bachelor Degree/Diploma/High School
• Salary: Not Disclosed

List ofGulf Air Jobs – Apply Now

Flight Attendant – Bahrain

The role of an International Flight Attendant is to ensure passenger safety, comfort and satisfaction. As front-line staff of the company, Flight Attendants are in critical position to project the image and culture of the Airline with the responsibility of winning customer confidence and loyalty.Main Duties

  • Exceeding Customer and the Airline’s expectation in service.
  • Be the ambassadors of the Airline to secure loyalty and repeat business from the travelers.
  • Meeting all emergency and safety requirements in a professional and considerate manner.
  • Ensuring he/she is thoroughly conversant with the content of all company cabin crew manuals.
  • Maintaining grooming standards.
  • Performing under pressure within tight time frames.
  • Ensuring the needs of others are met in a professional, enthusiastic and caring manner by being sensitive to special needs, and understanding of other cultures.
  • Resolving situations in a calm and confident manner.
  • Demonstrate a readiness to make decisions, to `take the initiative’ and originate action.
  • Analyze issues, and make rational judgments based on relevant information.
  • Use clear communication strategies.
  • Demonstrate and communicate awareness of wider organizational issues.
  • Maintain effective work behaviors in the face of setbacks.
  • High awareness of service and quality standards.

Education & Experience

  • Secondary level.
  • Experience in service industry is an advantage.
  • The jobholder should have pleasant personality and manner and ability to work calmly under pressure.
  • English Language: A good standard (Read and Write) and good communication skills
  • Customer service orientated
  • Able to deal with multi-cultural organization and customers.

Minimum Criteria

  • Age between: 21 to 30 years
  • Height : Minimum 160 cm/5’2″
  • Weight : Proportionate to height
  • Ability to swim : Minimum 50 meters unaided
  • Tattoo/scars : None visible

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Reservation Sales Agent – Full time

Main Duties

  1. Handle inbound and outbound calls etc. Identify customer needs and effectively seek and implement solutions in a warm and professional manner to queries offered via incoming/outgoing calls to the satisfaction of the customer and to the industry-benchmarked standard of customer service excellence. 
  2. Proactively safeguard the reputation of Gulf Air by identifying and managing potential issues as presented and/or identified. 
  3. Demonstrate a positive, solutions focused attitude to ensure a motivated, energized work environment for benefit of customer, self and team. 
  4. Successfully achieve KPI as determined by current corporate/business needs on a daily/weekly/monthly basis as applicable (needs based on call centre industry standard 80/20 requirement i.e. 80% of calls answered within 20 seconds of being offered). 
  5. Be flexible and lend telephony skills wherever needed subject to call volume regardless of work section designated i.e. PFC, F&J and TSA all share priority objective i.e. to clear any and all calls in queue within KPI agreed timeframes. 
  6. Ensure strict compliance to schedule regarding punctuality/breaks/time keeping/time management in line with recognized Contact Centre Industry needs. 
  7. Generate revenue opportunities and promote Gulf Air products and services where appropriate/applicable and direct the customer to relevant personnel/department to maximize identified revenue opportunity. 
  8. Identify complaint calls/potential for calls to escalate and manage caller whilst remaining solutions focused and positive, taking all steps to safeguard the integrity of Gulf Air, keeping the priority of customer retention and satisfaction as the goal. 
  9. Proactively book and sell Gulf Air flights in a timely and efficient manner. 
  10. Make all bookings and/or requests using Gulf Air available systems and publications in a timely and efficient manner. 
  11. Read, understand, interpret and communicate Industry and company rules and regulations that are often made available in English. 
  12. Proactively seek absolute proficiency regarding Gulf Air available systems and publications. 
  13. Ensure the passenger details obtained from the customer are accurate and take all steps necessary to ensure that systems data maintains integrity by proactively correcting/take steps required to oversee correction of errors as identified. 
  14. Proactively value-add to the customer service experience by ‘going the extra mile’ for the customer (i.e. offer seating requests, meal requests, wheelchairs, advise re. priority telephone numbers for high value customers, website address etc). 
  15. Proactively promote the Falcon Frequent Flyer program, explaining benefits and arranging to send application forms to join. 
  16. Persuasively up-sell premium classes (Falcon Gold) highlighting our excellent service, benefits to FFP members in accruing more miles and points, comfort of seats and exclusivity of certain channels of our in-flight entertainment system etc. 

Skills Required

  • Excellent oral and written communication skills in Arabic and English.
  • Any additional professional, oral and written language skill is advantage.
  • Excellent interpersonal skills.
  • Professional Telesales & Telemarketing skills required.
  • Professional and courteous demeanor
  • Ability to multi-task in a fast-paced, high-volume environment
  • Excellent problem-resolution skills
  • Strong systems skills
  • Flexibility in responding to change or business needs
  • Ability to accommodate non-traditional work schedules
  • Patience
  • Willingness to help peers
  • Excellent attendance and punctuality
  • Good team player
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
  • Ability to meet established productivity, effectiveness, training, sales and quality goals
  • Ability to work in a highly-structured environment – take scheduled lunches and breaks
  • Ability to accept and incorporate constructive feedback to improve performance.

Experience

Some Training or experience in a call center, ticketing, reservations, and travel trade or customer service environment is an added advantage.

Education & Training

  • High school diploma.
  • Tertiary qualifications preferred.
  • Proficiency in English and Arabic is essential.
  • Computer literate (Windows).

Apply Now

How to Apply forGulf Air Careers?

Please apply forGulf Air Jobs from the above-listed job vacancies. Click on the view & apply button of the respective job title. You will redirect to the officialGulf Air careers site.

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